Resident FAQs
Answers for current and future residents about touring, applying, rent, repairs and pets.
Questions and answers
How do I pay rent?
Pay online through the resident portal. FDPS does not accept cash.
How do I request a repair?
Submit a repair request in the resident portal with photos. Call 336-223-5337 for emergencies.
How do I tour a home?
Most homes offer self-showings 8 am to 8 pm, 7 days a week. Pick a listing on our Rentals page and book a time, or call our leasing line at 336-593-7373.
How do I apply?
Click Apply on the listing. Every adult 18 or older who will live in the home applies separately. The application fee is $75 per adult and is non-refundable.
What are the rental criteria?
Combined household gross income of at least 3 times the monthly rent, plus a review of credit, rental history and background. Every applicant is reviewed against the same written criteria, posted on our Rental Criteria page.
How long does approval take?
Most complete applications are reviewed within 2 to 3 business days after every adult applicant has submitted, signed and paid.
Do I have to pay a security deposit?
You can pay a security deposit, or qualified applicants may choose a deposit-free option through Obligo or The Guarantors where available.
Are pets allowed?
Pets are welcome with approval, a pet deposit and a monthly pet fee. Every household completes a PetScreening profile, including households with no animals. Assistance animals are not pets, and no pet deposit, pet fee or pet rent applies to them.
Do you accept Housing Choice Vouchers?
Yes, where the listing says so.
What counts as a maintenance emergency?
Flooding, fire, no heat in winter and anything that threatens safety or could cause major damage. Call 336-223-5337 right away, and after hours contact your assigned property manager directly.
Who do I contact about my lease?
Your assigned property manager. For questions about available homes, call our leasing line at 336-593-7373.
How do I request a reasonable accommodation or modification?
Contact your property manager or email contactus@4thdps.com. Requests are welcome.